Ask for the record that matches the exact pack.
A diluent document request should identify the product code, fill, pack, destination and the question the file needs to answer. A generic brochure or representative certificate may not cover the quoted lot.
Document request map
Use the quotation to confirm what is available before payment.
| Record | What it should answer | What it does not replace |
|---|---|---|
| Product specification | Identity, fill, pack and agreed fields | Lot-specific analytical results |
| Available COA | Which lot and tests are reported | Independent testing or market approval |
| Label proof | Approved artwork and variable fields | Regulatory or claim review |
| Packing list | Quantity, codes and cartons released | Import permission |
| Quotation / invoice | Seller, price basis and transaction identity | Product specification |
Keep the request tied to a transaction.
- Use the exact code and fill size.
- Ask whether the report is representative or lot-linked.
- Compare label, carton and packing quantities.
- Confirm seller identity across quotation and invoice.
What this route can and cannot confirm
Can I receive a sample COA before ordering?
The trade desk can explain the available document route. A representative example must be clearly distinguished from the certificate for the quoted lot.
Are SDS and COA interchangeable?
No. They answer different questions. Request the document needed for your internal review and confirm its scope.
Where should unusual label requests go?
Use the GREEN packaging route for a custom artwork, proof and carton project.
Tell us what you need
Fields marked required are used only to prepare your enquiry. This static form opens your chosen email, WhatsApp or Telegram app and does not store data on this website.